Hi, my shop came about because of my love of trainers and nice things! My mum used to have a shop and I sell many of her items too as she lost hers in the recession. I try my hardest to help,be fair and please everyone!Rarely works but I do try!
I always try to charge to the penny what the p&p is and if im ever over i refund it. I live over 5 miles from the nearest post office so sometimes it costs a little extra but I never overcharge,some people just dont understand it costs more than just the postage.
Im happy to have anything returned if there is a good reason or im asked nicely,we all make mistakes sometimes. I wont however respond in the way most people think i should if im threatened or told lies because a mistake was made. Just ask politely and 99.9% of the time everything will be rosy!