eBay My World: carol_ann_studio_designs( 3250)

Carol Ann's Studio is a small family business offering our designs on CD for cardmaking, pepercrafting and scrapbooking etc. All our products are designed exclusively for Carol Ann's Studio and you won't find them on sale anywhere else!

PayPal, Personal cheque, Postal Order or Banker's Draft

Our Posting days are Monday, Wednesday and Friday. Postage on these days is guaranteed for orders paid in full by 5pm:- Saturday before 5pm: for postage on Monday Tuesday before 5pm: for postage on Wednesday Thursday before 5pm: for postage on Friday Orders paid for after these times may be posted the following postal day but this is not guaranteed. All orders are sent via Second Class Post. P&P is FREE on all purchases within the UK, with an extra charge of £0.80 per order for recorded delivery insurance. Exceptions include, but are not limited to, items listed as auctions and craft items. Please see individual listings for more information. Please note that during August and September 2007 we will be rolling out a programme of required recorded delivery insurance on all postal orders. This will incur an extra cost of £0.80 per order. except on Bank Holidays - orders will be posted on the next posting day after the holiday.

We do not accept returns on items sold at online auction. According to these regulations we have no obligation to provide a refund or exchange on computer software media if the seals have been broken Because of the nature of the items we sell we can only accept returns of unopened CDs, unless they are faulty. All CDs are sealed with a tamper evident label, Once you have opened the CD a refund or exchange will not be given. Please be aware that we will not refund or exchange CDs that have been unsealed unless they are faulty. All returned CDs must be in an unopened and original condition for a refund excluding postage costs. We cannot offer an exchange or arrange a refund on any CD that has been opened. We recommend that all returns are sent via recorded delivery for your own protection. Please see our shop pages for more information on returns.

payment@carolannstudio.com

Your order Status When you place an order, it is important to us to keep you informed about your order status:- If you pay by Paypal - you will receive an email acknowledgement of your order and payment letting you know when your order will be shipped. If you pay by cheque or postal order - you will receive an email acknowledgement of your order including payment instructions. You will receive a further email to let you know when your cheque/postal order has been received. You will also receive an email letting you know when your order has been shipped.

Back Orders:- We do our best to ensure availability of all our products. If, however, we are unable to supply an item, we will inform you of the delay and the expected dispatch date. The item will be placed on back order and shipped to you once it is back in stock. If you wish to cancel a back order. Email us on sales@carolannstudio.com with Cancel back order in the subject line Occasionally we find ourselves having to cancel and withdraw an item. In these circumstances we will inform you immediately. If you have already paid for the item we will refund your payment in full by whatever method you originally paid