Business InformationHistory/background
We are a small, family run business specializing in vintage toys, retro collectables and OOAK items.
Payment policy
PayPal only, please. Please note that we cannot accept bank transfers or money orders.
Delivery information
P & P tariffs quoted are for second class Royal Mail services unless otherwise stated. Worldwide airmail rates are always displayed on our listings, where available. Charges cover packaging costs and handling overheads. Items paid for on Mondays, Tuesdays and Wednesdays before 2.00 p.m. will be posted same day.
Return policy
We are willing to consider returns in exceptional circumstances. Items must be returned within seven days of receipt. We will refund the price of the item plus the original postage costs, but cannot reimburse return postage costs. Returns are not accepted on Sold As Seen items.
Contact information
Customer service email: ebay@catherinesianjones.co.uk
Returned Parcels:
Please note that items are sometimes returned to us by Royal Mail as they have not been collected by the addressee. Often these items were posted some months before and in most cases we no longer have a record of the buyer's details. We will keep any such items aside for three months after which period they will be re-listed. Please contact us if you believe that your item may have been returned to us in this way.
POSTAL STRIKE!
We regret any disruption that may have been caused by the recent Royal Mail strikes - unfortunately the knock on effects are affecting us quite badly at the moment. Please bear with us during this time as we are doing all we can to minimise their impact. Many thanks for your patience!