Business InformationPayment policy
We accept Paypal, payment via our own online merchant card services and electronic Bank Transfer. Including Euro Bank Transfer from France, Germany, Italy & Spain.
Delivery information
UK
Standard Royal Mail Recorded Delivery dispatch & delivery normally within 5-7 working days
Expedited Royal Mail Next Working Day Delivery (Mon-Fri) Normally same day dispatch for cleared payment before Noon although this is not guaranteed.
Expedited items receive priority over Standard
International
Royal Mail International Signed For or Royal Mail Airsure will be used subject to country availability. Delivery normally within 7-10 working days of dispatch notification.
PLEASE NOTE: Under Royal Mail’s Terms and Conditions an item is not considered lost or missing until 10 working days (Expedited), 15 working days (Standard), 28 working days (Internationa) have elapsed. We are unable therefore to send a replacement or arrange a refund until after this deadline.
Return policy
ORDER CANCELLATION
Within 7 days of purchase, return within 14 Days. Items dispatched/delivered refunded in line with Terms & Conditions
Refund processed within 30 days, normally in 2 working days of return Cancelled orders should be sent Royal Mail Recorded Post at customer's cost. We accept no responsibility for or refund on postage costs. Customer used/damaged products will not be refunded.
To comply with Health, Safety and Hygiene Laws, items should be unopened, unused, in original packaging Items returned to us in such condition will not be accepted but returned to the customer at their own cost Should you decline to pay this cost within 21 days of a request from us to do so, the item will be disposed of and no reimbursement of any kind provided
If you receive a wrong or faulty item then return it to us for replacement We recommend and will refund for Royal Mail 2nd Class Recorded Delivery only Wrong items should be unopened, unused & in original packaging
Contact information
Return Address:
Ideal Finds
Hampden House
51 Charles Way
Malvern
Worcestershire
WR14 2LZ
Contact Email: orders@aquila1.fsnet.co.uk (please allow 2 full working days for a response)
Phone: 07976 848831