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We aim to ship all orders received before 3 PM the same working day. UK Standard Delivery takes approximately 2 - 3 days, but is not guaranteed. International delivery can take 3 - 7 working days when shipped through Royal Mail. If products are over 2kg, we would use a courier service.
Parcels under 2kg can be accommodated with shipping prices as listed for the particular item. Heavier items are subject to increased postage cost - please email us on firstname.lastname@example.org for a quote prior to placing order. Ebay does not allow us to specifically price our postage to accommodate certain countries, we appreciate your understanding with regards to the above postage restrictions.
Divine Audio does not make any profit on postage and shipping costs.
Contact us at email@example.com or call us on +44(0)1536 762211 and inform us of your
intent to cancel and return your order.
Please include your ebay user id and date of purchase with your return so that we may process
your order quickly and efficiently.
Return your order to the following address -
Divine Audio Ltd, Unit 7-8, Pipewell Road Industrial Estate, Desborough, Northamptonshire, NN14 2SW.
Always retain your proof of posting. Divine Audio will not be held responsible for items damaged
or lost while being returned to the company.
We will refund your order plus applicable shipping costs once we receive the item and it is in
satisfactory condition. This refund may take up to 2 days to process.
Divine Audio is not entitled to pay for your shipping costs when returning an item to us unless
the item is damaged or we have sent the wrong item to you, please bear this in mind when
returning an item.
If you have any queries about products and orders, or are looking for some advice, please do not hesitate to contact us. We try our best to reply to any emails within 48 hours, and will either answer the phone immediately or reply to any telephone messages within the day. We look forward to hearing from you.
Remember to add …@divineaudio.co.uk to your safe senders list to ensure our reply doesn’t end up in your junk folder.
Store Contact Details and Opening Hours:
For any questions, advice, or technical issues please call us on: +44(0)1536 762211
or email us at firstname.lastname@example.org
Open: 9am - 5:30pm Monday - Friday and 9am - 1pm on Saturdays.