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Slightly Better Books

Slightly Better Books

2.2K items sold
22 followers
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About us

Location: United KingdomMember since: 16 Jun, 2002Seller: dribblinshoon

Business details

Business name: Slightly Better BooksFirst name: RobinSurname: HidsonAddress: 25 Front Street, DH7 9SD Durham, Langley Park, United KingdomPhone number: 07941003557Email: r.a.hidson@talk21.com

Feedback ratings

Last 12 months

Positive77- positive Feedback in last 12 months
Neutral0- neutral Feedback in last 12 months
Negative2- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
5.0
Reasonable postage cost
4.8
Delivery time
4.9
Communication
4.9

Seller Feedback (1,000)

m***s (22)- Feedback left by buyer.
Past 6 months
Verified purchase
Well packed and arrived in a timely fashion. Vendor was very helpful dealing with an issue of my own making and helped resolve the problem quickly and without fuss. Thank you.
m***e (1099)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast delivery, perfect packaging. Item as discribed. Perfect seller. Thanks a lot!!!
w***r (19)- Feedback left by buyer.
Past 6 months
Verified purchase
Bought 2 booklets for total £8.50. Ended absurdly expensive with £10 in incorrect expenses. Asked of fast delivery, took 16 work days. Requested combined shipping, no response. Hence £7.30 in double shipping despite one sent. Paid £0.95 VAT on purchase. Forced to redeem package for extra £6.50 in penalty VAT fees, due to seller neglected electronically provide IOSS when shipping. Refuses to compensate. No responsibility, blames lack of knowledge in trade on buyer and Brexit. Not recommended.
Reply from: dribblinshoon- Feedback replied to by seller dribblinshoon.- Feedback replied to by seller dribblinshoon.
The Post Office did not create an electronic customs document correctly, which resulted in the buyer getting charged import tax by Swedish customs. The buyer was unreasonable - they ordered the books just before Christmas & paid the economy shipping charge (a 21 day delivery window) and then expected a discount, even though we had sent the parcel Tracked (3 day delivery) at our own expense. Although we offered a return & full refund, they declined, kept the books and wanted full compensation
w***r (19)- Feedback left by buyer.
Past 6 months
Verified purchase
Bought 2 booklets for total £8.50. Ended absurdly expensive with £10 in incorrect expenses. Asked of fast delivery, took 16 work days. Requested combined shipping, no response. Hence £7.30 in double shipping despite one sent. Paid £0.95 VAT on purchase. Forced to redeem package for extra £6.50 in penalty VAT fees, due to seller neglected electronically provide IOSS when shipping. Refuses to compensate. No responsibility, blames lack of knowledge in trade on buyer and Brexit. Not recommended.
Reply from: dribblinshoon- Feedback replied to by seller dribblinshoon.- Feedback replied to by seller dribblinshoon.
The Post Office did not create an electronic customs document correctly, which resulted in the buyer getting charged import tax by Swedish customs. The buyer was unreasonable - they ordered the books just before Christmas & paid the economy shipping charge (a 21 day delivery window) and then expected a discount, even though we had sent the parcel Tracked (3 day delivery) at our own expense. Although we offered a return & full refund, they declined, kept the books and wanted full compensation
e***s (175)- Feedback left by buyer.
Past month
Verified purchase
Excellent service. Book was as described both in contents and condition.Post was very quick, five star rating *****
f***5 (9)- Feedback left by buyer.
Past 6 months
Verified purchase
Item was as described, shipped on time, and well packaged.
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