eBay My World: goatandpencil( 397)

Goat & Pencil is a most unusual gift shop & specialist Lomo camera dealer We have FREE postage on everything when shipped to the UK & Channel Islands.

Lomo, Lomography, Film Cameras, Fisheye, Fisheye 2, Holga, Diana+, Diana F+, Unusual gifts

English

Goat & Pencil is a rather unusual shop. We used to sell things that we thought people liked. But that didn't really work. So we changed it. We changed the name, the colours on the walls, the brand of coffee we drink. We kept all the staff because they are brilliant. And then we started to sell only things that we liked, that made us laugh, that we wanted for ourselves or our friends or our kids. And sales rose. Not just by a little bit, but hugely. Of course that is nice. But what is even nicer is that everyone here enjoys being at work and is probably a little bit proud to be part of it all. So of course we are committed to customer service but we don't have to package it as something to try to remember to do, it is just part of our nature.

Domestic dispatch time: Will usually dispatch within 2 working days of receiving cleared payment. We have FREE postage on everything when shipped to the UK & Channel Islands. For postage costs abroad, please see individual items.

We are here to help. So we've sent you the wrong item. We will sort it out for you and there will be no chocolate biscuits in the office for a week. We are only happy if you are happy. Hence no biscuits. What if it is damaged? Same again - we'll sort it out. We do that at the Goat & Pencil. How about the other and rather unlikely scenario when you've ordered the wrong thing. Well you have to take some of the pain so it will cost you a little bit to post it back to us (in its original packaging), but we'll then give you a refund for the goods. Call us before sending something back and we can email you a returns label to make it easier. Any questions, call us on 01534 632173. Say that you are an eBay customer which just helps us sort out our heads (as we have local shop and website customers as well). Open Monday-Saturday 10-4.