Business InformationHistory/background
We are a Cheltenham based, fair-trade company that has been established for 7 years and has been importing handcrafted arts and crafts and musical instruments from Indonesia with great success during this time. Our products are of a very high quality and very well received by the public. This is due to the time and effort that we spend in regularly visiting and building relationships with our suppliers in Indonesia. All of our products are hand checked before packing and shipping to the UK.
Orchid Trading was established as a family run business in 1999 with fair-trade principles at the heart of our companies working ethos. We have expanded greatly in this time but have managed to retain the focus and respect for our Indonesian suppliers that we had in the beginning. This has recently been recognised by the British Association for Fair-trade Shops and we have been awarded full accreditation, something we are very proud of.
Payment policy
We accept payment by Paypal (preferred), cheque, cash and all major credit / debit cards.
Delivery information
We aim to dispatch your item within 48 hours of receiving your payment. We ship smaller items via Royal Mail's 1st class service, larger items are sent via courier on a 48 hour service. International bidders should contact us for an estimated delivery time.
Return policy
We operate a 7 day returns policy. Please contact us if you have any questions or concerns and we will do our best to address them immediately.
Contact information
Please call us on 01242 282191 or email info@orchid-trading.co.uk.