All About MeWhat everyone should know about me
I value honesty, integrity, & superior customer service. These values have been instilled in me throughout my upbringing & 25-yr career in financial services, and I am delighted to apply them to my own small business here on eBay.
Things I sell
Languages spoken:
English
Business InformationHistory/background
We (my wife helps) are a small home-based business and sell a little bit of everything here on eBay - our own items, items from friends and family, what we pick up at yard sales, etc. We buy new innovative Rogue wallets at wholesale and sell them to you at the lowest price you'll find anywhere (when you factor in shipping & handling). We have a personal connection to the owner and inventor of the Rogue wallet. We'll occasionally try other wholesale products like the record album frames.
Customer Service Promise
Fast Shipping Guaranteed - always ship in 1 business day - my personal guarantee. I have a day job, but can ship same day if you order early AM.
Shipping Costs - believe I have some of the lowest shipping costs on eBay. 99% of the time the cost is exactly equal to USPS or UPS cost - no markups. I eat the cost of supplies & my time.
Questions? I respond to e-mail messages quickly, so please ask. I am on email every night, weekend, & many weekday AMs.
Check my feedback - always describe 100% honestly & accurately and do my best with high qaulity pictures. What you see is what you get. I take extra care to point out flaws in used items.
Leaving Feedback - I leave feedback right after you pay for your item. That puts me at higher risk for negative feedback, so I should deliver on my customer service promise - shouldn't I! Please contact me before leaving negative feedback. I'd honestly like to know if you rate less than 5 stars on any category, so email me so I can improve.
Problem Resolution
If you have a problem please contact me. I will strive to resolve it to your satisfaction and even exceed your expectations. I value customer satisfaction and feedback so please contact me before leaving nuetral or negative feedback.
Occasionally USPS or UPS is a little slow. I always ship with delivery confirmation so that you or I can track your package and see exactly what is going on. Please don't penalize me with low ratings if the delivery service is slow. I always ship within one business day.
Also, please don't penalize me with low ratings on the shipping cost just because I live on the east coast and you live on the west coast. I don't mark up shipping costs at all. Thanks.
In regards to packaging, I have experienced the disappointment of a damaged item from an eBay seller due to flimsy packing on several occasions. I don't want that to ever happen to you. While I try to keep shipping costs down with light materials, I also make sure items are packed very securely.