All About MeWhat everyone should know about me
Kate's Party Shop is a family business established in 2011. As a mother of three children I founded Kate's Party Shop hoping to inspire other mothers to create magical parties at home and to make party organising a little easier.
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Business InformationPayment policy
We accept all major credit cards: VISA, MasterCard, Visa Delta, Solo (except Amex) and Switch debit cards. PayPal, Cheque and Postal Orders.
Delivery information
All orders are posted by Royal Mail. Orders over £35 will be posted by a Royal Mail trackable Service. Heavier or larger products ordered will be posted by a courier company with tracking.
We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you.
Dispatched goods are sent out on a 48 hour delivery but please understand that sometimes there are delays - regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed.
Please contact for a postage quote for orders outside UK if not already quoted in listing.
Return policy
Kates Party Shop offer a 100 per cent money back guarantee if you not satisfied with your purchase. We are unable to refund postage and packing costs, unless goods are deemed to be faulty.
To cancel an order, please email us, or write to us within seven working days following delivery of your goods, quoting your order number.
Unless you notify us within seven working days of receipt we are not obliged to accept a return of unwanted or incompatible goods, except where they are faulty. You must return goods to us complete with all relevant packaging and seals intact, in re-saleable condition, at your own cost. This does not affect your statutory rights.To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit.
Please post goods back to us Kates Party Shop, 37 Hightown Rd, RINGWOOD, BH24 1NQ, UK
Contact information
Phone: 01425 476831 Lines are open: Monday to Friday: 9am - 5pm.
Email us at sales@katespartyshop.com
Alternatively write to us at Kates Party Shop, 37 Hightown Rd, RINGWOOD, BH24 1NQ, UK