All About Me
What everyone should know about me
Kitbagshop is a family based business established 25 years ago.
Things I sell
Within half an hour of Birmingham. Leicester and Coventry
We are open Monday - Saturday from 10.30am til 5pm (CLOSED FOR LUNCH FOR 10 MINS APPROX 2PM)
We accept credit/debit card Call 02476 641033 10.30am-3pm Mon-Fri
We accept Postal orders - Payable to CM & ME JAQUES, send to: Kitbag, 22 Pool Bank St, Nuneaton, CV11 5DB, Please enclose ebay name, item number and address with payment to avoid delay in processing your order.
We accept Paypal, but can only send if your address is confirmed, we cannot send to any other address but your confirmed address on your paypal account, due to paypal rules and regulations. We do not accept paypal payments on items to be collected from store if you chose a delivery option as paypal will want tracking for the item.
Collections can be made 10.30-5pm Mon-Sat from our shop, payment by cash, debit card and credit card accepted.
Payment for Ebay orders should be made within the time specified by Ebay to avoid a non paid item dispute which could result in restrictions on your buying power.
Prices quoted are for UK Mainland only despite costs quoted by Ebay on some listings. (This excludes Highlands, Islands (inc IOW) and Northen Ireland AND Europe on all items that are sent by courier.)
Our couriers are APC overnight and Interlink for Mainland Uk, and Interlink for other areas, including Europe.
Royal Mail prices are for small items are the same for the whole of the UK.
Areas outside the mainland UK must request a quote before placing order.
If you are not available when delivery is attempted a card will be left for you to arrange a suitable time for redelivery, any items that are returned to us due to customers not making arrangements incur a fee of £8.50 by the courier company, we therefore remind all customers that any item returned by courier will incur an additional £8.50 fee as well as reposting costs. Any royal mail return will require an additional payment for postage.
Delays due to national holidays, extreme weather or courier issues are out of our control
Sale of Goods Act does not allow a buyer to return something due to change of mind.
Distance Selling Act allows a 7 day cooling off period on Buy it Now but not Auction Items, You must contact us within 7 days of delivery to qualify under this act. All items must be returned at buyers own cost and with a trackable means of postage to avoid dispute on any lost post, including name and address and goods returned in same condition recieved.
Faulty goods should be returned immediatly, including letter explaining fault, ebay name, item number and date purchased, along with address where replacement item should be sent to. Goods must be returned before replacement is sent.
Goods that are returned without prior agreement, or that are have no fault will be charged a 15% restocking fee. This fee is to cover the staff wages paid to pack and send goods and then restock the warehouse and associated paperwork and system updates.
KITBAG, 22 POOL BANK STREET, NUNEATON, CV11 5DB
Payment Line 02476 641033
Our feedback operates on an automatic system, as soon as a customer leaves a positive feedback for us, the buyer will recieve a positive feedback from us.
We strive for happy customers, and ask that if you have any reason to leave any feedback other than positive you contact us through the Ebay Message service, so we can strive to put things right.
Any ebayer who leaves a negative or neutral feedback without contacting us first is not only breaking Ebays rules and regulations but is not allowing us the chance to resolve any issues for you, those who do leave a negative or neutal feedback without reading the full terms should be aware you may face court action for defamtory remarks, and we will be unable to assist you with any complaint, and you will be banned from making further purchases from our shops on Ebay.
Postage outside Mainland uk
Despite some postal charges quoted by Ebays new service, we request any buyer outside Uk Mainland contact us before commiting to a sale, those from UK Highlands, Islands and Northern Ireland and Europe can request an accurate postal price through the ebay messaging service. We are not obliged to send any item at an Ebay Quoted price, or at the UK Mainland price, and will refund any payment that does not pay the correct postal price for the area delivery is requested. Any person refunded is expected to make payment for revised postal invoice within 7 days to avoid unpaid item dispute. Cancellation of orders can be requested through the ebay messaging service
WE CURRENTLY HAVE NO SHIPPING FACILITIES FOR COURIER SERVICES TO COUNTRIES OUTSIDE THE EU. IF THERE IS NO PRICE LISTED FOR YOUR SPECIFIC COUNTRY PLEASE EMAIL/MESSAGE US TO ENQUIRE BEFORE PLACING AN ORDER.