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if you have a problem or for any reason are not happy with any of my purchases please first email and i will do my best to assist. I will try and respond within a few hours of an email arriving but please be aware i am only on the internet for a few hours from monday - friday usually between 9.00am - 12.00 midday as i do have work and family commitments. i generally do not go onto the internet at the weekends, so if you email me over the weekend, please be patient and i will respond first thing Monday morning. thank you for your patient and understanding.