eBay My World: naturalsenses( 276)

I have been established as a retail shop in Needham Market, Suffolk since 2004 selling my own range of professionally gift wrapped presents including my own labelled range of pampering products plus unique products for the home sourced from Europe

Natural Senses bathing products and room sprays are made in Suffolk using the highest quality ingredients. Each product is individually packaged and ready-to-present. Other products we sell are French inspired room and table décor including everyday French glassware and Provence pottery such as milk jugs, pitchers, salad bowls; British made scented candles; Italian marble coasters, clocks, hooks and cheese knives as well as a unique range of artificial plants and arrangements designed for the home or office

English, French

We are happy to send products overseas including EU countries,Norway, Switzerland, US, Canada, Australia and New Zealand. We recommend you contact us first and we will provide you with an accurate cost of postage and packaging before you place an order. Our policy of no profit from postage and packaging applies.

Natural Senses was established in 2002 providing a consultancy service in marketing communication and packaging. In 2004 we opened our high street retail shop in Needham Market, Suffolk providing a selection of professionally gift wrapped presents to appeal to the senses – touch, taste, look and smell. We are a VAT registered business. Our GB registration number is 816 2985 07

Natural Senses prefers Paypal. However we also accept GBP business or personal cheques (please allow 7-10 days for cheques to clear, ensuring your name and address are on the reverse of the cheque) and postal orders. You can also arrange to collect in person free of charge from our shop in Needham Market.

ISSUE DATE: 1 DEC 08 As we are new to ebay we appreciate that postage and packaging is not an exact science and is a major component for small transactions. In order to keep the costs as low as possible for buyers, we quote 2nd class post as standard, with the option of 1st class post for items up to 4000g. For heavy/fragile items such as glass or marble we use Royal mail standard parcel service which quotes delivery in 3-5 working days. Due to the varied sizes of products we ensure all products are carefully packaged using industry standard cardboard boxes, postal boxes, bubble wrap and loose void fill products to ensure they reach you in good condition. All packaging is purchased specifically for e-bay trading and is quoted at cost to us. In the rare occasion that it is possible to recycle existing packaging from our retail shop, an appropriate refund will be made to the buyers Paypal account. We do not aim to profit from either postage or packaging.

In the unlikely event you are not entirely satisfied with your purchase when it is delivered, please contact us immediately via ebay and we will attempt to resolve the problem. If it is decided between us that the item is to be returned for an exchange or refund it is the responsibility of the buyer to dispatch the item within 7 days of receipt, in sufficient packaging to reasonably ensure safe receipt by us, and that is in re-saleable condition. Returns are to be made at the buyers expense unless otherwise previously agreed between us. We regret we are not able to refund or exchange any specially customised items such as wedding favours or customised gifts.

You can email me via ebay. Our shop address is: Natural Senses, 110A High Street, Needham Market, Suffolk IP6 8DW. Tel. +44 (0)1449 723 078 or email ionadean@naturalsenses.co.uk Our shop opening hours are 10am - 5pm, Wednesday - Saturday (open during lunch hours)

Any customised items such as wedding favours please allow up to 14 days from receipt of order. If you have a special request we will make every effort to meet your deadline

Items are generally dispatched within 5 working days from receipt of order. We will notify you via ebay when they have been dispatched.