Business InformationHistory/background
NEFAMINE is a diversified business model. We sell Photographic Equipments for years, and we are in these businesses since 2000s. We believe long term business relationship with our valued customers is the only way to make us succeed. Hence, we provide competitive price and also good pre-sales and post-sales service to all our customers.
Payment policy
Paypal is accepted. You are required to pay within 7 working days upon the close of this auction or we will reserve the right to re-list this item. We do not accept personal cheque, money order, or bank draft.
Delivery information
After payment is cleared, the item(s) will be shipped to you directly from our Hong Kong office within 1-2 working days. Also, tracking number will be provided for those sending via Courier or Registered Airmail. From our experience, the followings are the estimated delivery times for most of the countries:
Courier: 2-5 working days for UK, 3-6 working days for Europe and other countries
Registered Airmail: 5-12 working days
Regular Airmail: 5-10 working days
We offer Courier Upgrade for those sending via Registered Airmail/Airmail. Contact us for detail.
Return policy
We accept item return within 7 days after receipted, provided that it is a manufacturing defeat.
Item(s) should be returned to us in brand new and resalable condition, with full package contents.
Note: Buyer is responsible for all return shipping fee, while we pay the outbound.
Please contact us before returning any item.
Contact information
Feel free to contact us for details.
Our email address is sales@nefamine.com
Import Duty and Tax
All the items will be shipped from our Hong Kong office. When the item enters to your country, it may be subjected to customs import tax/VAT. We have no control whether the customs would ask for the import duty and tax, however, we will do our best to minimize your exposure to it. From our past experience, nearly all of our customers pay no tax/VAT. Though we still ask our customer to note this factor while making a purchase. In case, your item is chosen for random check, please do contact us and we will assist on the customs clearance.
Warranty
Unlike some other sellers who do not provide warranty, we provide 1-year store warranty for all our selling items, except filters and accessories (e.g. camera bag, batteries, remote controllers, lens cap, etc.), which only valid for 90-day. Items that need service must be returned to us. Our warranty covers only manufacturer defects. As usual, you are solely responsible for the return postage and insurance, and we will take care of the outbound shipment. Please contact us before sending items back for service.