All About Me
What everyone should know about me
Petnap's products are protected by and registered with the Intellectual Property Office
Petnap Ltd Trading since 1973
Petnap has been supplying boarding kennels and catteries, professional breeders and pet lovers with pet bed heaters since 1973.
We are a family run business based in East Sussex, England.
Our Aims are to provide:
• High Quality Products
• Secure Ordering on-line or by phone
• Fast dispatch and delivery
• Excellent customer service.
Since 2006 we have increased our product range to include:
• Petnap Metal Heat Pads
• Vinyl Heat Pads
• DisposableWhelping Boxes, Mats & Kits
• Re-useable Whelping Boxes
• Puppy & Kitten Products
• Heated Soft Beds
• Catac Heated Rigid Beds
• Litter House Hidden Litter Tray
• Weanafeeda puppy feeding stalls
• Puppy Pens
• Col-Late Puppy Colostrum/LifeLine Kits.
More information on us and our services can be found at www.petnap.co.uk
• Credit card - please telephone 01323 489705 (Mon-Fri, 9.00am-4.00pm) and quote your email address/ebay ID
• Paypal - payments to email@example.com
• Personal Cheques/Postal Orders - Payable to Petnap ltd, post to Petnap Ltd, Unit D3, Chaucer Business Park, Polegate, East Sussex, BN26 6JF – quote your ebayID and email address.
We despatch within 1 working day of receiving cleared funds. Please note if paying by Paypal e-cheque we will NOT despatch until the e-cheque has cleared
Many of our items have free postage and packaging.
We despatch, as far as possible, the same day as the order is received. Please remember when leaving feedback that you are judging us on the despatch time NOT the delivery time. We use UKMail Couriers, Parcelforce and Royal Mail for our deliveries. Many of our items are delivered within 2 working days and we always email our customers with the tracking details of their order when the item is despatched by courier/parcelforce.
Please note - some of our listings have different postal charges for different areas of the UK such as Highlands/Islands/Northern Ireland. We do not want to delay despatch of your item and would urge you to ensure you select the correct postage charge for your delivery address.
We will apply postage discounts where we can and suggest that when buying more than one product from us you await an amended invoice BEFORE paying for you items.
All of our products come with a 7 day no quibble returns policy. Contact us on 01323 489705 to obtain a returns material number then return the Product/s in the original packaging and perfect condition and we will refund you the full cost. Unwanted items must be returned within the 7 day cooling off period. We are unable to accept returns without the sales record number or proof of purchase.
Additionally you will be responsible for returning the goods unused to us at your own cost.
You have a duty of care to ensure that the item is returned to us in re-saleable condition, take reasonable care to ensure the goods are not damaged in the meantime/in transit and please ensure the goods are packaged in their original packaging in order to avoid damage on its return as items received damaged may not be fully refunded.
Returning a faulty/damaged in transit item:
Contact us in the first instance on 01323 489705 or email firstname.lastname@example.org - we will then detemine how best to proceed.
Contact us on 01323 489705 (Mon-Fri 9.00am - 4.00pm) or by email at email@example.com
We are a VAT registered company and supply VAT invoices for all purchases. Please note that our postage and packing charges also include VAT at the prevailing rate as is required by the Inland Revenue
Petnap Environmental Policy
We are committed to reducing our carbon footprint & manufacturing waste. We will re-use cardboard boxes etc to package orders of multiple items. Individual items are packaged in custom boxes. Our products are designed to use very little energy which also helps reduce your carbon footprint.
WEEE Policy Statement:
The Waste Electrical and Electronic Equipment Regulations (WEEE), EU Directive 2002/96/EC, were adopted into UK law with full implementation from 01/07/07. The Regs require that electrical and electronic equipment, when being disposed of at the end of its useful life in an EU Member State, must be recycled and/or disposed of in accordance with the EU directive as it is applied in local laws of that State. The Regs make the manufacturer or importer of the goods responsible for their disposal/recycling in the correct manner.
Petnap Ltd recognises and accepts its obligations and our products are designed to reduce the impact on the environment.
WEEE reg No WEE/XP3538PP/SCH