Strobist Gear UK is a Trusted and Top-Rated Ebay seller of pre-owned camera equipment. We aim to provide reliable and excellent service to all our customers and potential buyers. Our response and dispatch times are very quick. Our In-house Camera Specialist, prior to listing, tests all items to standard. Rest assured that your online purchase with us would be safe and secure.
Paypal, Cheque, Bank Transfer and Postal Order is the preferred payment method. Buyer must pay immediately from Buy-It-Now purchase. If paying by cheque, bank transfer or postal order, buyer must inform us immediately from Buy-It-Now purchase. Items will be sent out once payment has cleared.
We will only send items to Paypal Registered Addresses. Any change in delivery address after payment will not be accommodated.
Shipping method may be changed if it is necessary. The buyer will be informed of the change in shipping method prior to shipping. We are not responsible for any delays in shipping caused by shipping/courier provider.
Shipping Methods: Royal Mail - 1st Class Standard, 1st Class Recorded Delivery, Special Delivery; Parcel Force 24 and 48; DHL 24-72 Hrs Courier Delivery
For postage to other countries, please contact us first before purchasing.
Most items will not be shipped internationally due to higher cost of shipping and insurance.
The customer is entitled to return the product for a refund if we are notified about the return within 7 calendar days after receipt of the product. He / she will be refunded the price of the product including the original postage charges. Return shipping costs will not be refunded, unless agreed upon. It is required that products be shipped via an insured shipping method. All products must be returned in original condition including packaging, documentation, accessories and all other items included in the sale. Returns that do not include all the peripherals will be charged on a per item basis. Please allow up to 7 working days from receipt of the item for the processing of the refund, though in most cases the refund is completed earlier than the given period.
Second-hand items are not covered by any warranty. Please test your item once you receive it and let us know immediately if there are any problems/concerns with the item purchased.
We aim to respond to your queries immediately, but please allow up to 24 hours on weekdays and 48 hours on weekends for a response via Ebay Messaging or our email at firstname.lastname@example.org. If in the rare occasion that you run into any problems with your item. We encourage (as do eBay) to contact us before leaving any negative/neutral feedback. We do our best to make sure we provide the best customer service and always try to rectify any issues. Whether it's a faulty item or just technical know-how, we will do our best to provide the best solution