All About Me
What everyone should know about me
Trade Counter Direct is an on-line tool store where you can find the newest most innovative tools first! 1000's of tools for all trades. From Access Panels to high end Drain Equipment.
Things I sell
We hope that you never need to return an item, but if you should our returns policy is simple. If you have received a product that is not as you expected or is faulty please follow the policy guidelines.
Or just call us on 01803 666630 if you have any questions.
Trade Counter Direct Ltd
Yalberton Industrial Estate, Aspen Way,
Faulty or Damaged Goods
In the event that you have received a damaged or faulty product we will try to rectify the issue as quickly as possible by either repairing your product where possible or replacing it with the same or an equivalent model.
We recommend the following:
1. Initially, if there is one contact the manufacturer’s helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
2. If there is no warranty or repair service contact us on 01803 66 66 30 and we will be happy to assist you.
When returning the faulty product please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return.
Please note TCD cannot be held responsible for lost returns. Please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. Unfortunately, proof of posting cannot be accepted as confirmation of delivery.
Claims for total loss in transit should be made in writing within 7 days of receipt of invoice. If the carrier's conditions are not strictly complied with, the customer will indemnify TCD Ltd against all loss resulting there from.