Your satisfaction is of importance to Urban Africa. A happy customer is one that will tell two friends, a dissatisfied customer is one that will tell twenty two friends!
In the event that you are dissatisfied with your purchase, please contact us within 48 hours of receipt and we will replace it or offer you a full refund or exchange. It is your responsibility to ensure that the goods are returned to us safely and in the original state within 7 working days. To return an item, simply send us an email at info@urban-africa.co.uk to request an RPA (Return Purchase Authorisation) number which must be included in the package you are sending back. We will refund the cost of the product & delivery to you. You will need to pay for the postage to return the item to Urban Africa.