Business InformationHistory/background
USAtoolwarehouse is a distributor of professional quality service tools and equipment. This year, we celebrate our 16th anniversary as one of the leading providers of tools in the nation. The secret to our success? A healthy mix of originality and tradition. We know the value of tapping into our experiences from the past, and the necessity of pushing the envelope toward the future.
Payment policy
Telephone Credit Card Payments Accepted M-F, 8-5PM, EST. 800-939-8665. Alaska, Hawaii, Puerto Rico and International Shipping Charges Will Vary Please Inquire. All items are in new condition and carry original factory warranty. Satisfaction Guaranteed. Thank you!
Delivery information
We operate over 9 warehouses accross the country which gives us just over 50 million in inventory. Shipping will vary 3 to 5 business days depending on which warehouse the item is located. If you have not received your goods in 5 working days please contact us at 800-939-8665
Return policy
As a distributor of new tools and equipment, it is our policy to pass through the product warranty and service directly to the end user as outlined by the manufacturer. If a manufacturer’s product fails under warranty, the end user must contact the manufacturer for service. Your invoice will serve as proof of purchase for warranty service.
If a manufacturer’s product fails outside of the warranty period it is the end user’s responsibility to work directly with the manufacturer for service and repair.
The return policy of USAtoolwarehouse is as follows:
Merchandise must be in its undamaged original packaging and in resalable condition. In addition, the return must be authorized and fall within 14 days of purchase. After the 14th day all authorized returns are subject to 15% restocking fee. The exceptions to this return policy are:
Computer related hardware, software and special orders are not returnable unless authorized by the manufacturer.
Contact information
Office Hours: Monday - Friday, 8:30am to 5:30pm EST
Toll Free: 800-939-8665
Ineternational 206-926-3805